Privacy Policy for Hotel Booking Services of Inncrumbs

Welcome to the Privacy Policy of Inncrumbs. We value your privacy, and this document explains in comprehensive detail how we collect, use, store, process, and protect your personal data when you use our hotel booking services. We are committed to ensuring that every piece of personal information is handled with the highest standards of security and in full compliance with the applicable data protection laws. Our approach is based on the European Union's General Data Protection Regulation (GDPR) regime, which provides a robust framework that protects your rights as a data subject. This policy has been carefully designed to meet these standards, including the rights to access, amend, or request deletion of your personal data.

This document, dated 26/03/2025, outlines the types of information we collect, the purposes behind the collection, and how we ensure your data remains safe and confidential. We strive to maintain transparency and ensure that every visitor and customer is familiar with their rights and our obligations. Please read the following sections thoroughly to understand our privacy practices.

1. Types of Data We Collect

In order to provide you with the ability to book hotels and offer you a personalized experience, we collect a variety of personal information. This includes:

Personal Identification Data: such as your name, date of birth, and gender.
Contact Information: including your email address, and physical address (macro: 2 Heinrich-Hertz-Straße Schleswig 24837 Deutschland).
Booking and Transaction Details: details about your hotel reservations, payment records, and special preferences.
Website Usage Data: data compiled through cookies, web beacons, and similar technologies that help us understand your navigation patterns, device information, and browsing behavior.
Additional Data: any other information you voluntarily provide through forms, customer service interactions, surveys, or any other communication with us.

All data is collected transparently with your consent, and we ensure that you are aware of every instance where your personal information is gathered. Our collection methods are designed to not only enhance your user experience but also to improve our services continuously.

2. Purpose and Legal Basis for Data Processing

At Inncrumbs, every piece of personal data we collect is processed in accordance with the strict requirements of the GDPR and other applicable national and regional data protection regulations. The purposes for processing your personal data include, but are not limited to:

Facilitation of Booking Services: managing reservations, processing payments, and communicating with you regarding your hotel bookings.
Customer Support and Relationship Management: addressing your inquiries, handling complaints, and ensuring that your experience is seamless and satisfactory.
Marketing and Promotional Activities: with your express consent, sending you newsletters, special offers, and information about new services relevant to your interests.
Service Improvement: analyzing data to enhance website navigation, implement new features, and fine-tune our offerings.
Compliance with Legal Obligations: adhering to our statutory responsibilities, maintaining records, and responding to lawful requests from public authorities.

The processing of your personal data is performed based on your explicit consent, fulfillment of contractual obligations, compliance with legal requirements, or our legitimate interests, which do not override your rights as stipulated by the GDPR. We always ensure that the data handling practices do not compromise your privacy and that you remain in control of your information.

4. Data Retention and Storage

We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention periods vary depending on the type of data and the specific legal and business requirements. For instance:

Booking Information: retained for the duration of the booking process and thereafter for a period necessary to comply with judicial, accounting, and tax obligations.
Marketing Data: stored until you voluntarily opt out or request removal from our marketing lists.
Technical Data: used for service improvement and anonymized regularly to ensure statistical analyses are conducted without compromising personal privacy.

Once the relevant retention period has expired, your data will be securely deleted or anonymized in accordance with our internal data retention policies and applicable legal requirements.

5. Use of Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect non-personal information that enhances the functionality and performance of our website. These technologies help us to:

Recognize your device and remember your preferences during future visits.
Maintain session information that enables a seamless booking experience.
Analyze website traffic to optimize and improve our services.

Our cookie practices are in strict compliance with the applicable laws governing data protection. Detailed information about the types of cookies we use and how to manage your preferences is available via our dedicated cookie policy. Should you need to review the specifics, please refer to the designated link provided in our user interface (macro: cookies/), though we generally refrain from introducing external links in this document to maintain focus on transparency regarding your data.

6. Your Rights in Relation to Your Personal Data

We believe in empowering you with full control over your personal information. As a data subject under the GDPR, you have the following rights:

The Right to Access: You may request detailed information about the personal data we hold about you, including the purpose of processing, and details about third-party recipients.
The Right to Rectification: If you notice that your data is inaccurate or incomplete, you have the right to request corrections or updates to your information.
The Right to Erasure (Right to be Forgotten): In certain circumstances, you can request that we delete your personal data from our records. This applies especially when the data is no longer necessary for the purposes for which it was originally collected, provided no overriding legitimate interest or legal obligation exists to maintain it.
The Right to Restriction of Processing: You can request that we limit the processing of your personal data if you contest its accuracy or if you have objected to processing pending verification of whether our legitimate grounds override your interests.
The Right to Data Portability: You are entitled to receive a copy of your personal data in a structured, commonly used, and machine-readable format for your own use, or to transfer it to another controller.
The Right to Object: You have the right to object to the processing of your data based on our legitimate interests, or for direct marketing purposes. In such cases, you may request that we cease processing your data accordingly.

To exercise any of these rights, please contact us using the provided contact details: email (macro: [email protected]), or our corporate address (macro: 2 Heinrich-Hertz-Straße Schleswig 24837 Deutschland). We will verify your identity and respond to your request without undue delay and in accordance with the statutory time frames as stipulated by the applicable data protection law.

7. Data Security Measures

Protecting your personal data is a top priority for Inncrumbs. We have implemented a variety of security measures designed to prevent unauthorized access, disclosure, alteration, or destruction of your personal data. These security measures include:

Technical Measures: such as encryption, secure socket layer (SSL) technology, firewalls, and regular security audits to ensure that any data transmitted over the internet remains secure.
Organizational Measures: which include strict internal policies, access controls limiting entry to personal data on a strictly need-to-know basis, and continuous staff training on data protection principles.
Regular Monitoring and Review: of our systems to identify and mitigate any potential vulnerabilities or security breaches. In the unlikely event of any data breach, we have procedures in place for immediate investigation and notification as required by applicable law.

By implementing these safeguards, we aim to provide a secure environment where your personal data is maintained with the utmost confidentiality. We continuously update our practices and technologies to ensure that they remain effective in the face of evolving security threats.

8. Updates to This Privacy Policy

This Privacy Policy is a living document that may be updated or revised periodically to reflect changes in our practices, legal obligations, or technological advancements. Any changes will be clearly posted on our website along with the effective date of the update, indicated by the macro 26/03/2025 for reference. We encourage you to review this policy regularly to remain informed on how we are safeguarding your information.

Your continued use of our services after any modifications to the Privacy Policy will be considered an acknowledgment and acceptance of the updated practices. Should you have any questions or concerns regarding the changes, please do not hesitate to contact our data protection officer using the provided contact information.

9. International Data Transfers

In circumstances where personal data is transferred outside of the country of operation, such transfers will be made in accordance with applicable data protection laws. We ensure that when data transfers occur internationally, they are conducted under strict contractual arrangements or other legally approved mechanisms that guarantee an adequate level of protection for your personal data. We commit to informing you and obtaining any necessary consents before transferring sensitive data outside of these regions.

10. How to Contact Us

If you have any questions regarding this Privacy Policy, need additional information about our data protection practices, or wish to exercise any of the aforementioned rights, please feel free to reach out to us. You can contact our privacy or data protection officer directly using the following details:

Email: [email protected]
Address: 2 Heinrich-Hertz-Straße Schleswig 24837 Deutschland

We are committed to providing prompt and clear responses to any queries or concerns you might have regarding your personal data and our practices.

11. Final Remarks

Your trust is paramount, and at Inncrumbs, we are dedicated to ensuring that your personal information is treated with the utmost respect and care. Whether you are a one-time visitor or a loyal customer, we promise transparency, security, and continuous improvement in how we safeguard your data. We understand the responsibility that comes with managing your personal information and are proud to adhere to the highest legal and ethical standards.

Thank you for placing your confidence in our hotel booking services. We look forward to assisting you in finding the perfect accommodation while ensuring that your privacy remains uncompromised at all times.

12. Additional Information and Legal Disclaimers

This Privacy Policy applies solely to data processed by Inncrumbs in connection with hotel booking services. It does not cover any data processing practices that are conducted offline or by third-party websites, including those linked for promotional purposes, unless explicitly stated. Any references within this policy to legal obligations or regulatory authorities are intended to reflect the legal framework that governs data protection practices within our area of operation.

Furthermore, while we continuously strive to update and secure our systems, please note that no method of transmission over the Internet, nor electronic storage, is 100% secure. Although we take considerable precautions and adhere to the highest standards of data security, we cannot absolutely guarantee the complete security of your data. In rare cases, should a data breach occur, we commit to informing you as quickly as possible and will take all appropriate measures to mitigate any potential harm.

This Privacy Policy should be read in conjunction with our Terms of Service and any other applicable policies that govern your use of our website and services. By accessing and using our services, you acknowledge that you have read, understood, and agreed to the terms and conditions that apply to your personal data. If you do not agree with any part of this policy, we advise you to refrain from using our services.

13. Acknowledgements

We thank you for taking the time to understand our privacy practices. Your rights and privacy are of paramount importance to us, and we are committed to providing you with a secure and transparent experience. Please do not hesitate to reach out to us if you have any questions or require further clarification regarding any aspects of this Privacy Policy.

This comprehensive statement is designed to provide you with complete clarity on our approach to data protection and the measures we undertake to safeguard your personal information in every interaction you have with our hotel booking services.

14. Conclusion

In conclusion, at Inncrumbs, we are dedicated to ensuring that every aspect of our data processing operations meets the highest standards of security and transparency as mandated by the GDPR and applicable local regulations. We maintain a strong commitment to protecting your rights, enabling you to access, modify, or delete your personal data whenever necessary. Our policies reflect our promise to you: that we will continue striving to provide exceptional service while keeping your privacy intact every step of the way.

We appreciate your trust in our services, and we remain steadfast in our mission to combine innovation with meticulous data protection practices. Thank you for choosing Inncrumbs for your hotel booking needs, and we look forward to serving you in a manner that upholds the full extent of your rights and expectations.